cg44 Terms and Conditions

1Introduction and Acceptance

Welcome to cg44. These terms and conditions ("Terms") form a legal agreement between the cg44 platform and its users. By using our services through the cg44 website, mobile site, or app, you are automatically considered to have accepted these Terms.

cg44 is an online casino and sports betting platform that provides entertainment gaming services for users in Bangladesh. These Terms were originally prepared in English and translated into Bengali. In case of any ambiguity, the Bengali version shall be considered final.

2Account Registration

To use cg44 services, creating a personal account is required. All information provided at the time of registration must be accurate, complete, and up to date.

2.1 Account Creation Requirements

• Each person may create only one account. Holding multiple accounts is strictly prohibited.
• You must provide your correct name, date of birth, address, and contact information at the time of registration.
• The account is for your personal use only — managing an account on behalf of a third party is prohibited.
• Keeping your login credentials (username and password) secure is your responsibility.
• It is your duty to notify us immediately of any unauthorized use of your account.

2.2 Identity Verification (KYC)

cg44 may request completion of an identity verification process (Know Your Customer / KYC) at any time. This may require submission of a national identity card, passport, or other government-issued documents. cg44 reserves the right to hold withdrawal processing until KYC is completed.

3Eligibility and Age Requirement

cg44 services are available only to adults aged 21 or older. Registration or use by minors is strictly prohibited.

• Only those aged 21 or older may open an account.
• cg44 may request proof of age verification at any time.
• Helping a minor create an account or operating an account under a minor's identity is strictly prohibited.
• cg44 services are for personal entertainment only — not for professional gamblers.

4Deposits and Withdrawals

cg44 provides safe and fast financial transactions through popular mobile banking methods in Bangladesh.

4.1 Deposit Rules

• The minimum deposit amount for each deposit method is ৳100.
• Only deposits from a mobile banking account registered in your own name are accepted.
• No deposits from accounts registered in the name of a third party will be accepted.
• After making a deposit, keep the transaction reference number for your records.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests generally take 10 to 45 minutes to process.
• cg44 reserves the right to hold withdrawals if KYC verification has not been completed.
• Withdrawals will only be made via the same method used at the time of deposit.
• If a deposit amount has not met the wagering requirements, that amount may not be withdrawable.

5Bonuses and Promotions

cg44 offers various types of bonuses and promotions. Each bonus has its own terms and conditions, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳8,000. To withdraw this bonus, the total bonus amount must be wagered 10 (ten) times (wagering requirement: 10x).

5.2 General Bonus Terms

• Bonuses apply only to eligible account holders.
• Once a bonus has been claimed, it cannot be withdrawn.
• cg44 reserves the right to cancel a bonus if the specified wagering requirements are not met.
• Bonus funds cannot be withdrawn directly — they are for gameplay use only.
• If an attempt is made to take advantage of bonuses from multiple accounts, all accounts will be cancelled.
• cg44 reserves the right to modify, suspend, or cancel any bonus offer.

5.3 VIP Program

cg44's VIP program has four tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6% weekly cashback; Gold — up to 0.9% weekly cashback; and Platinum — up to 1.2% weekly cashback. It is possible to advance to higher tiers through regular gaming activity. Detailed information on VIP benefits is available on the cg44 Casino page.

6Gameplay Rules

All games operated on cg44 are run through third-party software providers. Game results are determined by a neutral random number generator (RNG).

• If the internet connection is lost during a game, the system automatically saves the session.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• If there is a fault in a game provider's software, action will be taken in accordance with that provider's policy.
• In live dealer games, the dealer's decision is final.
• In sports betting, the official result of the event shall be considered final.
• cg44 reserves the right to cancel bets placed on the basis of incorrect odds or payouts displayed due to a system error.

7Responsible Gaming

cg44 takes responsible gaming very seriously. We believe that gambling is an entertainment activity — it is not a source of income or a solution to financial problems.

• Set a budget for gaming and do not exceed it.
• Set time limits and take regular breaks.
• Do not play when you are emotional or under the influence of alcohol.
• Do not increase your bets to try to recover money you have lost.
• If you notice signs of gaming addiction, seek help immediately.

You can visit our Responsible Gaming page to learn more about self-exclusion, deposit limits, and account cooling-off options.

8Prohibited Activities

Any of the following activities are strictly prohibited and will result in immediate account closure:

• Creating or operating multiple accounts.
• Conducting money laundering or illegal financial activities.
• Attempting to hack or manipulate the platform's software or systems.
• Playing games using automated bots or software.
• Abusing the bonus system (bonus hunting, arbitrage betting).
• Using third-party payment methods.
• Deceiving or harassing other users.
• Creating an account by providing false information.
• Using the platform in violation of the laws of any country.

9Intellectual Property

The cg44 website and all its content — logos, designs, text, graphics, software, and compilations — are protected by the intellectual property rights of cg44 and its licensors.

• No content from the site may be reproduced, distributed, or used for commercial purposes without prior written permission.
• The cg44 brand name, logo, and trademarks are the sole property of cg44.
• The intellectual property of game software belongs to the respective game providers — such as Pragmatic Play, JILI, Spribe, and PG Soft.
• Viewing the site's content for personal, non-commercial purposes is permitted.

10Privacy

The protection of your personal information is very important to us. Full details of how we collect, use, and keep your information secure can be found in our Privacy Policy.

The key points are: we collect only necessary information; we do not sell information to third parties; we use SSL encryption; and we retain appropriate information to meet legal requirements.

11Limitation of Liability

cg44 accepts no liability in the following cases:

• Game disruption due to loss of internet connection or technical issues.
• Damage caused by third-party software errors.
• Account information being compromised due to the user's own negligence.
• Unforeseen circumstances (Force Majeure) — natural disasters, war, pandemics, and the like.
• Service suspension or closure due to legal changes.

cg44 always strives to provide safe, reliable, and fair service. However, no platform is completely free of issues — if a problem arises, our support team is always ready to help.

12Account Suspension and Closure

12.1 Closure by cg44

cg44 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these terms and conditions.
• Fraudulent activity or unauthorized use.
• Failure to complete KYC verification or providing false information.
• The account remaining inactive for an extended period.
• Legal or regulatory reasons.

12.2 Closure by the User

You may request to close your account at any time. To do so, contact us via live chat or email at [email protected]. It is your responsibility to withdraw any outstanding balance before the account is closed.

12.3 Inactive Accounts

cg44 reserves the right to charge an account maintenance fee for accounts that remain inactive for an extended period. For more details on this, please contact us.

13Dispute Resolution

If you have any dispute or complaint, please contact our customer support team first. Most issues can be resolved through direct discussion.

13.1 Complaint Process

• Email [email protected] with full details of your complaint, or contact us via live chat.
• Once a complaint is received, we will review it and respond as soon as possible.
• Complex matters may take a little more time to resolve — we will keep you informed of the progress.
• Decisions made for the resolution of disputes are final and binding on both parties.

14Changes to Terms

cg44 reserves the right to change, add to, or amend these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

• For significant changes, we will attempt to send a notice to your registered email address.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• You are advised to review this page on a regular basis.
• If you do not agree to the new terms, you may request to close your account.

15Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali, 24/7.
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (BST, UTC+6).

Please also read our other policy pages on the site — Privacy Policy, Responsible Gaming, and FAQ.